Shipping policy
Shipping Policy
Last updated: August 2026
Thank you for shopping with SwiftGlamour. Please read our shipping policy carefully so you know what to expect when placing your order.
WHO WE ARE
SwiftGlamour (IĮ Swift Glam Incorporated) is a professional beauty supplier based in Vilnius, Lithuania, shipping worldwide through our international warehouse network and courier partners.
ORDER PROCESSING
All orders are processed within 1–3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays. You will receive a confirmation email with your order details once your order has been accepted. A second email containing your tracking number will be sent once your order has been dispatched.
Please ensure your shipping address is correct at the time of placing your order. SwiftGlamour is not responsible for orders delivered to an incorrect address provided by the customer.
SHIPPING CARRIERS
We ship via the following courier partners depending on your location and order size:
- DHL Express — Primary carrier for most international destinations
- FedEx — Primary carrier for USA, Canada and select international destinations
- Chronopost — Used for Germany, Italy, Spain, Portugal and select EU destinations
All orders ship from our fulfillment warehouse network. Products are dispatched from South Korea via our warehouse and courier partners.
Please note that Chronopost tracking updates may take 24–48 hours to appear in the tracking system after dispatch.
SHIPPING COST — FLAT RATE WORLDWIDE
SwiftGlamour ships to all destinations at a flat rate of €50, regardless of order size, weight, or destination. This single rate replaces all previously calculated or destination-based shipping costs.
The €50 flat rate includes:
- Guaranteed delivery
- Zero import tax liability for the customer — customs duties, taxes, and import fees on qualifying orders are absorbed by SwiftGlamour (see Customs, Duties and Taxes and Exclusions below)
- Free reshipment in the event of a delivery failure caused by the carrier or logistics process
- Priority handling
This applies to every destination we ship to — there is no separate "Standard" or "Special Logistics" tier. One rate, one level of service, everywhere.
ESTIMATED DELIVERY TIMES
The following delivery times are estimates after dispatch. Actual delivery times may vary due to customs clearance, flight schedules and factors outside our control. Guaranteed delivery under our flat-rate service means we stand behind the shipment reaching you — it does not override customs or carrier-side delays outside our control; see Lost or Delayed Shipments.
| Destination | Estimated Delivery Time | Carrier |
|---|---|---|
| USA, Canada, Japan | 2–5 business days | DHL / FedEx |
| Europe (exc. Germany, Italy, Spain & Portugal) | 3–5 business days | DHL / FedEx |
| Germany | 3–6 business days | Chronopost / DHL |
| Italy, Spain & Portugal | 3–6 business days | Chronopost / DHL |
| Réunion | 3–6 business days | Chronopost / DHL |
| South Africa | 7+ business days | DHL International |
| Dominican Republic | 8–12 business days | DHL International |
| All other countries | 3–5 business days average | DHL / FedEx |
TRACKING YOUR ORDER
Once your order has been dispatched, you will receive a tracking number by email. You can use this tracking number to monitor your delivery on the carrier's website:
- DHL tracking: dhl.com
- FedEx tracking: fedex.com
- Chronopost tracking: chronopost.fr
Please allow 24–48 hours after receiving your tracking number for the carrier's system to update with your shipment details.
CUSTOMS, DUTIES AND TAXES
Under our flat-rate shipping service, import duties, taxes, and customs fees on qualifying orders are absorbed by SwiftGlamour and are not the customer's responsibility, provided the order complies with the destination country's import regulations (see Exclusions below).
We recommend checking your country's import regulations before placing an order, particularly for professional cosmetic and aesthetic products, as this affects whether your order qualifies for tax-liability coverage.
PROFESSIONAL USE — IMPORT COMPLIANCE
All products sold by SwiftGlamour are intended for licensed professionals only. By placing an order, you confirm that you are legally permitted to purchase and import these products in your country or jurisdiction.
Exclusions: Our guaranteed delivery, zero import tax liability, and free reshipment commitments do not apply where an order is seized, refused, delayed, or destroyed by customs due to the product being restricted, prohibited, or otherwise unlawful to import in the destination country. SwiftGlamour is not responsible for orders seized, delayed, or refused by customs for these reasons, and no reshipment or refund will be issued in these cases. It remains the customer's responsibility to confirm that the products they order are legal to import into their country before placing an order.
LOST OR DELAYED SHIPMENTS
If your order has not arrived within the estimated delivery window, please take the following steps:
- Check your tracking number for the latest update.
- Allow an additional 3–5 business days, as delays can occur during peak periods or due to customs.
- Contact your local post office or customs office with your tracking number.
- If your package is still missing, contact us at support@swiftglamour.com or via WhatsApp at +370 660 28084 and we will investigate with the carrier on your behalf.
If a shipment is confirmed lost, delayed beyond a reasonable window, or fails delivery due to a carrier or logistics issue, contact us immediately — we will initiate a free reshipment once our investigation with the carrier is complete. This does not apply to delays or failures resulting from customs seizure due to import restrictions (see Professional Use — Import Compliance).
SwiftGlamour is not responsible for delays caused by natural disasters or other events entirely outside our and our carriers' control, though we will still work with you toward a resolution.
DAMAGED OR MISSING ITEMS
Please inspect your order immediately upon receipt. If your item arrives damaged or if items are missing from your order, contact us within 30 days of delivery at support@swiftglamour.com with the following:
- Your order number
- A clear photo or video of the damaged item
- For missing items — an unboxing video is required as evidence
We will review your claim and provide a resolution within 5–7 business days.
CONTACT US
For all shipping enquiries please contact us:
- 📧 Email: support@swiftglamour.com
- 📱 WhatsApp: +370 660 28084
- 🕐 Customer Support: 24/7
SwiftGlamour — IĮ Swift Glam Incorporated Girulių g. 10-201, 12112, Vilnius, Lithuania