Returns & Refunds
Please inspect your order as soon as it arrives. If you need to request a return, replacement, or report an issue, contact our support team within 14 days of delivery and wait for approval before sending anything back.
| Topic | Policy |
|---|---|
| Contact deadline | Contact SwiftGlamour within 14 days of delivery for any return, replacement, damage, wrong-item, or missing-item request. Do not send the product back before receiving approval. |
| Item condition | The item must be unopened, unused, undamaged, in its original packaging, with all tags intact, and accompanied by a receipt or other proof of purchase. |
| Wrong or missing item | An unboxing video is required so the order can be compared with SwiftGlamour's packing records. |
| Damaged item | Provide clear photo or video evidence of the damage immediately after delivery. |
| Return shipping | For buyer's remorse or a change of mind, the customer is responsible for return shipping. SwiftGlamour covers approved shipping costs when an item is confirmed damaged because of manufacturing or shipping, or when the wrong or missing item was caused by SwiftGlamour. |
| Non-returnable items | Opened or used personal-care and beauty products, digital products, sale items, gift cards, hazardous materials, flammable liquids or gases, and custom or personalized orders cannot be returned. |
| Exchanges | The customer should return the original item first. Once the return is accepted, the customer may place a separate order for the replacement item. |
| Refund processing | After the returned item is received and inspected, SwiftGlamour reviews the request within 5–7 business days. Approved refunds are sent to the original payment method within approximately 14 days, subject to additional bank or card-issuer processing time. |
| European Union orders | For orders shipped to the European Union, customers may have a 14-day cooling-off right from receipt, subject to the item remaining unopened, unused, undamaged, and in its original packaging. This is informational and not legal advice. |
Policy note SwiftGlamour's published policy also refers to claims being submitted within 30 days of delivery. To avoid rejection, customers should contact support within 14 days and wait for return approval before shipping the item.
Need help with a return, replacement, or damaged order?